Locked Out of Your House? Here's Our Damage-Free Entry Process
Getting locked out of your house is one of the most common reasons New Yorkers call us, and it usually happens at the worst moment — a slammed apartment door in a Village walk-up, a key snapped off in an old mortise lock, or a deadbolt that threw itself shut behind you. The first thing we do when you call is confirm the basics: your location, the type of door and lock you're facing, and whether you can prove the home is yours. From there we give you an honest arrival window and a clear up-front price, so there are no surprises when our technician pulls up.
Our goal on every home lockout service call is damage-free entry wherever the hardware allows. For most standard residential cylinders, pin tumbler deadbolts, and door knob locks, our technicians use professional non-destructive tools to get you back inside without harming the door or frame. Some situations — a high-security cylinder, a jammed mortise lock, or a lock that has already failed internally — can require drilling as a last resort, and if that's the case we tell you before we start and discuss replacement options on the spot. We never force a repair you don't need.
If you're wondering what to do if you're locked out of your house before we arrive, start with the safe basics: check every door and window you may have left unlocked, look for a spare you stashed with a neighbor or super, and stay out of the cold or heat by waiting somewhere nearby. Don't try to climb a fire escape or force a window — that's how people get hurt or damage property. Call (646) 681-5789 and let a skilled technician handle the entry properly.